Shipping & Delivery Policy

Introduction

We deliver personalized photo and LED frames across Pakistan. This page explains timelines, fees and what to expect after you approve your design.

Production time

After you approve your free WhatsApp preview, we typically prepare your frame within 24–72 hours before handing it to the courier. Busy seasons (Eid, weddings) may add a little extra time — we will tell you on WhatsApp if so.

Delivery time by area

• Lahore & major cities: often 24–48 hours after dispatch.
• Other cities & towns: usually 2–4 business days via courier.
• Remote areas: may take longer depending on courier coverage; we confirm when you order.

Delivery charges

• Free delivery when the product subtotal is PKR 5,000 or more (delivery charges are not counted toward this threshold).
• Punjab: PKR 350 when product subtotal is below PKR 5,000.
• Outside Punjab: PKR 400 when product subtotal is below PKR 5,000.

Example: product subtotal PKR 4,900 + Punjab delivery PKR 350 = PKR 5,250 total — delivery is not free because the product subtotal is below PKR 5,000.

Cash on delivery (COD)

COD is available across Pakistan where supported by the store. A 50% advance payment is required for COD orders. A 10% COD tax is applied to the complete order total after delivery charges. The remaining amount is payable upon delivery.

Example (Punjab):

Product: PKR 2,000
Delivery: PKR 350
Order Total: PKR 2,350
COD Tax (10%): PKR 235
Final COD Amount: PKR 2,585
50% Advance: PKR 1,292.50
Pay on Delivery: PKR 1,292.50

Please keep your phone reachable — the courier may call before delivery.

Address details

Enter your complete address, landmark and correct mobile number at checkout. Wrong addresses can cause delays or failed delivery; extra courier charges may apply for re-delivery.

Order tracking

After checkout you receive an order reference (e.g. AGC-YYYYMMDD-XXXX). Message us on WhatsApp with that code for status updates. We notify you when your gift is dispatched.

Packaging

Frames are packed with protective material to reduce damage in transit. LED frames include USB power accessories as described on the product page.

Failed delivery

If the courier cannot reach you after reasonable attempts, the parcel may return to us. We will contact you to arrange re-shipment; additional shipping costs may apply.

Ready to order?

Browse personalized frames or chat with us on WhatsApp for help choosing the right gift.