Frequently asked questions
Everything about ordering personalized gifts, payments and delivery in Pakistan.
Ordering & frames
What products do you sell?
We sell personalized photo frames, LED light frames, custom mugs, t-shirts, home décor gifts, Nikkah frames and friendship cards — browse the full shop for current options.
How do I place an order?
Choose a product on the website, customize it, add to cart and checkout with COD — or message us on WhatsApp with your photo and details. Both work.
What is the free design preview?
After you order or share details, we send a digital mock-up on WhatsApp (usually within about 30 minutes). We only print after you approve.
Delivery
Do you offer free delivery?
Free delivery is available on product purchases of PKR 5,000 or more. The PKR 5,000 threshold is calculated from the product subtotal before delivery charges.
What are your delivery charges?
Orders below PKR 5,000 have a delivery charge of PKR 350 in Punjab and PKR 400 outside Punjab. See our shipping policy for full details.
Do you ship all over Pakistan?
Yes — delivery across Pakistan including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and Quetta. Enter your full address and landmark at checkout.
How long does delivery take?
Most gifts are ready within 24–72 hours after you approve your preview. Lahore and major cities are often faster; nationwide courier usually 2–4 business days.
Payment
Is COD available?
Yes, COD is available across Pakistan where supported. COD orders require a 50% advance payment and include a 10% COD tax calculated on the total order amount after delivery. The remaining amount is payable upon delivery.
Can I pay with Easypaisa or JazzCash?
Yes. Select mobile wallet at checkout; we share payment details on WhatsApp and confirm before production.
Are there hidden charges?
No. Checkout shows product subtotal, delivery, and (for COD) tax and advance before you place the order.
Customization
What can I personalize?
Photo, name, message, design template and colour/finish depending on the product. Use the form on each product page or send files on WhatsApp.
What photo quality do you need?
JPG or PNG, ideally at least 1000×1000 pixels. Clear, well-lit photos print best.
Can I order in Urdu text?
Yes — mention Urdu wording in the message or additional instructions field.
Returns & support
Can I return a personalized gift?
Personalized items cannot be returned for change of mind. Defects, damage or printing errors may qualify for replacement — see our refund policy.
How do I track my order?
Use your order reference (e.g. AGC-YYYYMMDD-XXXX) on WhatsApp or phone for status updates.
Can I change my order after checkout?
Message us immediately on WhatsApp before production starts — we will try to update text, photo or address.
Ready to order your gift?
Tell us the occasion on WhatsApp — we help you pick a customized gift, share a design preview, usually within 30–45 minutes.