Frequently asked questions
Everything about ordering personalized gifts, payments and delivery in Pakistan.
Ordering & frames
What products do you sell?
We sell personalized photo frames, LED light frames, custom mugs, t-shirts, home décor gifts, Nikkah frames and friendship cards — browse the full shop for current options.
How do I place an order?
Choose a product on the website, customize it, add to cart and checkout with COD — or message us on WhatsApp with your photo and details. Both work.
What is the free design preview?
After you order or share details, we send a digital mock-up on WhatsApp (usually within about 30 minutes). We only print after you approve.
Delivery
How long does delivery take?
Most gifts are ready within 24–72 hours after you approve your preview. Lahore and major cities are often faster; nationwide courier usually 2–4 business days.
Do you ship all over Pakistan?
Yes — we deliver nationwide including Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar and Quetta. Enter your full address and landmark at checkout.
Is delivery free?
Free on orders over PKR 3,000. Otherwise PKR 150 shipping at checkout. See our shipping policy for full details.
Payment
Do you offer cash on delivery (COD)?
Yes — COD is our most popular option. Pay when your personalized gift arrives.
Can I pay with Easypaisa or JazzCash?
Yes. Select mobile wallet at checkout; we share payment details on WhatsApp and confirm before production.
Are there hidden charges?
No. Checkout shows product price and shipping before you place the order.
Customization
What can I personalize?
Photo, name, message, design template and colour/finish depending on the product. Use the form on each product page or send files on WhatsApp.
What photo quality do you need?
JPG or PNG, ideally at least 1000×1000 pixels. Clear, well-lit photos print best.
Can I order in Urdu text?
Yes — mention Urdu wording in the message or additional instructions field.
Returns & support
Can I return a personalized gift?
Personalized items cannot be returned for change of mind. Defects, damage or printing errors may qualify for replacement — see our refund policy.
How do I track my order?
Use your order reference (e.g. AGC-YYYYMMDD-XXXX) on WhatsApp or phone for status updates.
Can I change my order after checkout?
Message us immediately on WhatsApp before production starts — we will try to update text, photo or address.
Ready to order your gift?
Tell us the occasion on WhatsApp — we help you pick a customized gift, share a design preview, usually within 30–45 minutes.